EXECUTIVE SUMMARY
More than 20 years in executive positions, as Commercial Manager, Country Manager(GM) and Director of Divisions-Subsidiaries, in corporations and large companies of Technology, Consulting, BPO-Digital Operations and Contact Center-CRM. He has led the implementation of projects of Operational and Commercial Efficiency, Digital Transformation, Customer Experience, Business Continuity, Multichannels and Front to Back Office, in sectors of Telecommunications, Banking, Industry, Utilities, Consumer, Health, and Public Sector. During the last 7 years he was Director at Everis (an NTT Data Company), leading the new BPO Business Unit in Chile, designing and implementing an Operational Efficiency Model for Latin America, functionally integrating tools of RPA (Robotization) Artificial Intelligence, Continuous Improvement and Business Intelligence. Prior to joining Everis, he served as Country Manager and Board Member of Teleperformance Chile for 6 years, and has participated since its opening in our country, reaching more than 1,300 employees with off-shore services from Chile to USA, Spain and local market. He has been President and Director of Acec (Association of Contact Center Companies) for more than 6 years, member of the Global Services Committee (Off-Shore) of the Ministry of Economy-CORFO, the Duoc-Universidad Católica de Chile Committee to promote the use of IT in business areas, and Board Member of international companies in Advanced Analytics, AI and BI. He has participated in teaching activities, aimed at graduate students and graduates in Marketing from the Universidad of Chile.
He joins as Executive Director of BDO, leading the area of Digital Business Operations Process/BPO.
EDUCATION
Business Engineering from Universidad de Diego Portales, with international studies at Stanford-USA University (Graduate School of Business) in Advanced Management.